The lack of communication from Westgate when issues arose was astounding. We had an infestation of biting ants inside the property that was half heartedly and inneffectively dealt with so they remained there. We also had cockroaches. There was no in-lodge info on emergency contact numbers, how the lodge phones worked etc or what to do in a hurricane situation, which would have been really useful as Helene blew into town. Our personal concierge failed to show up for 2 pre arranged appointments so we could get no information from him either. All we got were excuses from the front desk regarding all of these issues and the promises of management reaching out to us, which surprise surprise they never did!! Once they have your money, they really arent interested in their guests, or their wellbeing. I could not recommend Westgate River Ranch to anyone !!
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