westgateresorts.com

1.6
1.6 Based on 518 reviews

...

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Dickon Cooper
When we returned home

When we returned home, as new Members of Westgate Resorts, we booked our first trip. As soon as we secured dates, we were met with a barrage of phone calls offering gifts to attend another presentation. It was in this second meeting that we were told that to stay once a year, we would need to purchase a larger unit for a couple hundred dollars more a month. In October, we were notified of a dramatic increase in the HOA fee to over $1,400 per year, with additional changes to our mortgage payment pending a new interest rate. Since then, we have experienced a series of personal and financial hardships, including the illness and subsequent passing of my mother, as well as ongoing care responsibilities for my 94-year-old father who is an Army veteran. When we contacted Westgate Resorts and asked if the timeshare could be taken back, we were told this was not possible and were advised to hire a realtor to sell it, but that was an option we couldn’t afford. Eventually, we were offered a change back to the original contract, which we reluctantly accepted due to the lack of alternatives. Unfortunately, it is not enough. We are no longer able to bear the financial burden that this timeshare has placed on our lives, and we pray that Westgate Resorts relieve us of this ongoing obligation. 

1
Date of experience: May 28, 2024

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