We stay here often and this is the 3 rd time at this resort in Orlando, Fl. We are currently staying in Bldg 5000 on the 18th floor. We had problems with the room from the beginning, whe we arrived and found the kitchen counter, dining table and bathroom dirty, with poop marks on the bathroom door and hair on the kitchen counters and floor, Also, the tub had not been cleaned. I notified the on Duty Manager, who was a real rude idiot,who refused to send us up towels,and address the roll out bed uncomfortable Crappy bed, and replace the mattress . This is “Supposedly” a 5 Star resort with 1 Star staff, with mostly rude and poorly trained staff, who Do Not Provide 5 Star service.! Far from this, and as a matter of fact the staff go out of their way to make your experience miserable.I will also report my experience with the Better Business Bureau, and State Attorney Generals office .This place lies to customers and isn’t even a 2 star resort . Until they address the lack of customer service and dirty rooms, this place will Never be a 5 star resort . Thank you Sincerely
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