While on a family vacation in Orlando, a Disney ticket seller offered us a $200 gift card in exchange for attending a tour of a Westgate resort. I was skeptical but agreed to go, believing it was a promotion for the resort. Upon arrival, we enjoyed a buffet before a salesman asked about our vacation preferences before presenting the time share offer. After the tour, the salesman claimed we could use a two-bedroom unit in any Westgate resort, not just in Orlando. He then laid out the payment plan which we said we couldn’t afford as money was tight. The salesman left and returned with his manager who also was his father and who offered a discount. I was very frustrated when it took another six or more hours to get our $200 gift card as they kept sending us to different floors. I asked if we could cancel if we changed our minds and was told we had ten days to do so. I also asked about maintenance fees, which were described as happening every two years. However, there was no mention that the maintenance costs would go up nor was there any information about the full financial implications of this purchase. Since signing the contract, we looked up Westgate’s reputation online and it was atrocious. So, we initiated several phone calls to cancel the agreement, but every phone call was unsuccessful as we’re simply told “let me transfer you to someone who can help.” Over the past three years, we’ve realized that Westgate Resorts pushed us into a purchase that was not in alignment with our vacation needs or financial situation.
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