When we first encountered Westgate Resorts, we informed the salesperson who approached us that we couldn’t differentiate between Westgate and a regular timeshare. He claimed that Westgate was much better because of its global footprint. I began questioning him about trade-in possibilities for different events throughout the year, and he stated that it was an effortless process. All we had to do was deposit a week, submit a request of where we wanted to go, and Westgate would take care of the rest. Renting out the timeshare for a profit if we weren’t interested in traveling in a given year was a claim that heavily influenced our decision to buy. The sales team also applied a great deal of pressure and deceptive sales tactics to sway our decision. We rejected four separate offers from four different salespeople. Each time we declined, a different salesperson would approach us and increase the pressure. From 2008-2022, we had only used our timeshare twice and never to the destinations we were interested in. This contradicted the claims of Westgate’s global footprint that we were sold on. In addition to the lack of availability, we also found that we couldn’t rent out the timeshare like we had been promised. Whenever we called to raise our concerns, we were given every excuse imaginable. We were told that our Interval membership needed an upgrade, that we needed to make our reservations sooner, and then, finally, we were told that we needed to upgrade our timeshare. We have been swindled and victimized by this company through a series of bait-and-switch tactics. Everything that we were promised has turned out to be a pack of lies, and we have paid dearly for a timeshare that we are never able to use.
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