westgateresorts.com

1.6
1.6 Based on 518 reviews

...

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Walter
Not what we expected

To say we are beyond frustrated with our Westgate timeshare would be an understatement. We feel betrayed and taken advantage of all because we were tricked into attending a “mandatory” presentation. This all started when, in May 2019 when a salesman explained to us that Westgate timeshares were highly profitable due to their close proximity to Disneyland. This gave us the impression that we would be able to easily rent out our timeshare for a profit to guests visiting the park. In addition to that, we would also be able to use our timeshare anytime throughout the year and could even stay at other Westgate properties. We were also told that we were purchasing a 1-bedroom unit. This is what lead us to purchase, but those were all lies! A year later we booked our first stay. They checked us into a studio unit, not the 1-bedroom unit we thought we had purchased. On one of our more recent stays, we traveled to the Westgate Lakes location. We attended a presentation and were told that we needed to upgrade to a room at the Lakes location because it held more value than the other Westgate locations. She said the reason we had to pay so many fees at other properties was because we weren’t owners at the Lakes location. After returning home we called their corporate offices to corroborate this information, and we were told that this was completely false. This timeshare is worthless. We never would have gotten involved if they were just honest about everything!

1
Date of experience: Nov 11, 2023

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