westgateresorts.com

1.6
1.6 Based on 518 reviews

...

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Grayson Carter
Westgate resorts

I am writing this review because of the misleading and coercive tactics used by Westgate Sales reps. They got us to sign a contract under false pretense, had they been honest with us, we wouldn’t be in this situation, and I wouldn’t be leaving this negative review. To start, they held us hostage by taking our ID’s when we checked in at the presentation. Our 1.5 hour presentation stretched out to 5.5 hours dealing with high pressure sales from multiple sales people. The presentation was filled with misrepresentations and falsehoods. During an owner meeting with my mother, who owns shares with Westgate, we were presented with three options. One option was to sell her shares to me at a supposedly reduced value. However, upon careful review at home, it became clear that we were misled about the true cost and financial implications of this purchase.The sales presentation failed to disclose crucial information such as the actual percentage rate, which is significantly higher than implied and beyond our ability to pay. They failed to mention that maintenance fees increase annually and the potential burden on our children should we pass away.We are both retired postal carriers living on a fixed income. We are unable to keep up with the payments, which are far more substantial than we were led to believe. We were told that owning a Westgate timeshare would provide significant benefits. In reality, it has only resulted in costly payments and undue stress.Given these circumstances, we assert that the contract was entered into under false pretenses, misrepresentation, and coercive conditions. We would never have agreed to this purchase had we been provided with accurate and complete information, given adequate time to review the contract, and not been subjected to high-pressure sales tactics. We were completely taken advantage of.We hope Westgate does the right thing and terminates our contract and release from all future financial obligations related to this

1
Date of experience: Sep 09, 2024

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