I am writing this review due to the myriad of misrepresentations along with the overwhelming pressure we faced from Westgate salespeople. We were promised benefits that have not materialized, reassurances that turned out to be false, and subjected to relentless tactics that left us feeling taken advantage of. This all started when we attended a 90-minute sales presentation that turned into over 2 and a half hours. When we showed up for the meeting, we were asked to wait in the lobby while they sized us up and sent over someone they thought we’d relate to. Someone took us to what they called “breakfast,” which turned out to be prepackaged snacks. From there, we were led to a model room they used to entice potential buyers. It was, of course, stunning, and he went on to explain all the perks of ownership. He claimed we’d have access to rooms whenever we wanted, always stay in upgraded suites, and have the first pick of the best options. He even suggested we could use it as an investment property, earning income by renting it out, and that it could be resold at a higher value. He also pitched the umbrella company, saying we’d get access to fantastic getaway deals beyond our paid-for weeks—but every time we tried to use these deals, there was always a catch: a larger package to buy or a waiting period before we could qualify. It was never as simple as it seemed. Even after we repeatedly expressed our inability to commit, they continued to sweeten the offer with perks like two free weeks, lower interest rates, additional getaway options, room upgrades, discounts for nearby attractions, and more. Their constant pressure eventually got to us and we caved. They claimed they never provided such deals to anyone else and assured us they would be right there to ensure we wouldn’t have to pay even close to the original amount. The entire process felt rushed and was steeped in high-pressure tactics. Had they been honest about things, we wouldn’t be in this situation.
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