westgateresorts.com

1.6
1.6 Based on 518 reviews

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Ronald Ross
Westgate Nightmare

I am leaving this review because of the misleading tactics and lack of transparency we encountered from Westgate. The entire experience was riddled with deception, from the bait-and-switch approach of promoting a Super Bowl viewing that turned out to be a mere ruse to get us into a sales presentation, to the shocking revelation of hidden fees and obligations that would burden our children for generations. Now we are trapped in a financial commitment that we were never fully informed about, and we will not allow our family to inherit this unjust burden. This all started on a trip to Las Vegas to see Kelly Clarkson. It was also Super Bowl weekend. Upon our arrival at the Westgate hotel, a young man approached us, saying, “You both seem like football enthusiasts; come with me.” He led us to a desk where a woman was waiting. He informed her, “Let’s set these football fans up to enjoy the Super Bowl.” She then started asking about our stay and mentioned that we would be treated to breakfast and a show of our choice. She instructed us to come for breakfast the following morning, where we would have a 60-minute presentation before receiving our “gifts.”The 60-minute presentation turned into a 5-hour ordeal where we felt trapped as we declined various packages they offered. Ultimately, in a bid to escape and catch the Super Bowl, which had already begun, we reluctantly agreed to a more affordable Florida package. We were assured this package would appreciate in value and be easy to sell due to its location near Disney. Additionally, we were told we were not just investing in our future, but also in the futures of our children and grandchildren, as it was framed as a fantastic investment opportunity. In the end, they lured us in with a fake Superbowl offer. We found ourselves squeezed into a corner of a room where the game was being shown. During halftime, we decided to watch the game from the comfort of our hotel room, which was far more accommodating and enjoyable.

1
Date of experience: Feb 11, 2024

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