Normally l like to end with the good, but in this case there's not much, so let's start with The Good...My wife and I stayed at WestGate resorts in Gatlinburg between Oct 26 - Oct 30 and the Smoky It's did not disappoint. It was beautiful, Cades Cove was spectacular. Oh, WestGate. The room was nice size, full kitchen, balcony. The views from the top of the property was excellent. We didn't eat at there restaurant but the food smelled good. They did have a free shuttle to take you into Gatlinburg, the wait was a bit long thou.The Bad...The reservation said the room had a DVD player, it did not. Just a hole in the wall under the T.V. we had to call maintenance because the refrigerator sounded like a bad engine trying to start. It never got fixed. All the air conditioning and heating units were right outside our bedroom windows. The hot tub at the top of the property was hot, but no jets. So it was a bit like taking a bath. There bar at the same location, which was open closed without notice for the rest of the season. Very disappointing. And now for...The Ugly...On day two around sunset my wife and I were walking down the road on the way to the resorts market. We crossed the road in front of the security booth and a 10 seat golf cart stop sideways in the road. I noticed the the guy driving was looking over his shoulder. When my wife and I passed in front the dummy stepped on the gas a hit me in the leg. I slammed my hands on the front of the cart and he stopped. His response was "my bad". Which did not sit well with me and then his next comment was most people use the crosswalk, a simple apologie would have taken care of everything. But he felt after hitting me, a "my bad" was a sufficient apology. I went into the lodge, and stepped up to the front desk looking for a manager. His name was David. His response was "we can't make him apologize". and I'm busy" he then commented "you need to go back to the security booth and file a report, and locate his name". He wouldn't do it and would not send anyone down with me. Basically no apology from David as well and I had to do his job. The security booth pulled the video footage found his name and saw the same thing I was reporting. I was told I should hear back with in 24-48 hrs. This never happened. 3 days later we left for home with a piece of paper with the report number and 4 names to call. I called one name "Keith S" no return call. I called and did speak with Waldemar Cantero. Both in the Department of Safety and Security. His response was just as bad. No apology, they cant make the driver apologize and said they will make the guy driving the golf cart take another course in driving after all the double talk Waldemer ended by saying they have done all they will and can do. Westgate should be ashamed of themselves. Lack of effort, and rude. Westgate Resorts is a joke at best, an un safe place to stay. There a so many other choices to stay from 4 start hotels to cabins, b&b, camping. Do yourself a favor and stay away from Westgate. It's not worth it.Update:This is to follow up up the first review RE: Westgate properties in Gatlinburg. Customer Care reached out and asked us to respond and leave our email and or our phone number. On the same day my wife and I responded back with the information they requested. It's now going on a week later and NO response from Customer Care. I'm telling you, the whole thing (Westgate) from top to bottom is at best a joke. They talk a big game but they really don't care about you, the guest. As proff of there lack of concern and follow thru. Our advice... stay away. There are many other really nice places to stay in the Gatlinburg/ Pigeon Forge area.
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