westgateresorts.com

1.6
1.6 Based on 518 reviews

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TJ12
A nightmare at Westgate Resorts

During our vacation in Las Vegas in July 2021, my family and I checked into the Westgate resort in Las Vegas, only to be greeted with a barrage of harassing offers—coupons and free lunches—if we agreed to attend a timeshare presentation. The representative insisted this opportunity was exclusively for married couples, making it clear we wouldn’t be eligible since we were traveling with another couple who weren’t married. However, when we expressed our intention to decline, they quickly backtracked, claiming they could make an exception for my cousin and her partner. It felt like a calculated tactic to lure us in, masking the true nature of what we were stepping into. Unfortunately, over time, the payments and maintenance fees became a significant burden, especially after my cousin chose to back out and stopped contributing her share. Another area where we felt misled was the assurance that maintenance fees would remain stable; instead, they began to rise, and we learned that our children would be left holding the bag for these escalating costs. The mounting confusion, pressure, and misinformation made it increasingly clear that we needed to rid ourselves of this timeshare nightmare. All our interactions with Westgate Resorts salespeople have been marked by deception and misinformation. We were given fabricated time constraints to make a purchase, provided a deceptively affordable quote, and then not provided with crucial financial details at the time of signing. This was presented to us as an investment in real estate, but it is clearly not. We are absolutely fed up with the lies, and we have demanded to be released from this contract immediately. Westgate Resorts are void of all professionalism and ethics in our opinion.

1
Date of experience: Oct 31, 2023

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