Our Westgate Towne Center timeshare experience has been nothing but disappointment since 2021. Despite upgrading to a 5-bedroom unit, we've NEVER been able to book it - it's always "unavailable" yet mysteriously appears on Expedia. Instead, we're stuck with poorly maintained units requiring extra cleaning due to debris under furniture. The sales process was pure deception. Salesperson George Caraballo promised maintenance fees wouldn't increase significantly (they have), guaranteed access to Interval Timeshare Exchange benefits (never materialized), and assured us the timeshare wouldn't auto-transfer to our children (it will). When we tried contacting him later, he'd conveniently left the company. Every stay involves relentless harassment from staff pushing "owner satisfaction" meetings that are actually aggressive sales pitches. They call our room and show up at our villa uninvited - completely ruining any relaxation. Management's response? "The salesperson had no authority to make those promises" and dismissive references to contract fine print. Zero accountability for their deceptive practices. This "affordable vacation plan" has been an expensive nightmare of broken promises, substandard accommodations, and constant harassment. Save your money and book directly with hotels instead. Westgate preys on families seeking quality vacation experiences and delivers the opposite. Avoid at all costs!
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