During our stay at the Westgate Las Vegas Resort, we were strongly encouraged to attend a timeshare presentation, despite repeatedly expressing that we were not interested in making such a purchase. We agreed to attend what was presented as a 60-minute presentation; however, the sales team confiscated our IDs at the beginning and held them hostage, extending the presentation to over 3 hours. Throughout this extended presentation, we declined their timeshare offers at least 5 times, yet the sales team relentlessly pressured us with various options and repeated price reductions, wearing us down to the point of agreeing to the purchase. The information provided to us during the sales process was deceptive. We were led to believe that the timeshare would allow us to enjoy stays at the Westgate Las Vegas Resort on the Strip for many years to come, making it a long-term investment for vacations with our family. The sales team sold this to us to achieve our dream vacation; however, when we check in, we never receive the room we were shown during the presentation, which constitutes a massive bait and switch. It wasn't until after the purchase that we learned the timeshare didn't include stays at this property until we paid additional fees. We were also misinformed about the stability of the maintenance fees, which have increased significantly since the purchase and have further exacerbated the financial burden we now face. We've basically stopped using the timeshare because of all the extra fees imposed on us, making traveling more expensive than necessary. Having paid more than $16,000 and receiving only 4 vacations is hardly the investment in vacations these unethical salespeople promised. Westgate Resorts’ presentations reeks of fraud.
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