I have stayed at the Westgate in Las Vegas several times without any issues, this time was different. The room needed a deep clean especially in the places out of sight. We arrived myself and two grandchildren on Saturday the 31st May on Monday 2nd June I had to find one of the housekeeping staff to request clean towels as no-one had been near out room. I went to the reception desk to enquire what the procedure was for room cleaning to be told it should be every day. I explained it wasn't cleaned and asked for this to be noted which it supposedly was. Each day after returning from days out the room had not been cleaned or clean towels left. I had to go every day to reception to request this. On what would be our last night the housekeeping staff were on our floor cleaning rooms about 5 doors away. I informed them we were leaving in the morning and asked for clean towels to be left no cleaning was required. On our return to the floor a supervisor was checking empty rooms and I explained to her the problems all during our stay. She noted this down and my request to see a manager. I asked her to come into the room to check if my request for towels had been done, the dirty towels were still lying on the floor. She went and brought clean towels for us. This has to be one of the worst stays I have had. To repeatedly ask for room cleaning was poor customer service. Complaints were totally ignored by the management. This will be my last stay at this hotel.
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