It is becoming increasingly evident that Westgate Resorts is not worried about their brand or their members as they continue to ignore my issues. I can only assume I am not alone, in my experience. As such, I feel like it is my duty to report my story, so others can avoid this trap. My concerns regarding the misleading information and pressure I have encountered throughout my interactions with Westgate. Instead of understanding my financial constraints, Westgate personnel tag teamed up to push me towards the sale. Feeling pressured, I reluctantly made the purchase in 2019. Unfortunately, due to the unforeseen circumstances of the COVID-19 pandemic, I was unable to utilize my timeshare for two years. Despite this, I was still expected to pay the maintenance fee. When I questioned the fairness of this, considering the pandemic's impact on travel, no accommodation was provided. In fact, I was threatened with collections if I didn't pay. Fearing the consequences for my credit score, I reluctantly paid the fee. I was told to make this work for me, 2021 and 2022: I need to upgrade again which was a direct result of fearing the loss of potential equity. Throughout my entire experience with Westgate, I have come to realize the extent of the misinformation I have been subjected to. I was promised the ability to exchange my week to any Westgate location free of charge, only to discover that there was an exchange fee when I attempted to book a trip to Vegas. Additionally, the travel credit system was misrepresented to me, leading me to believe it covered a more sizable portion of expenses and was more cost-effective than it is. I believe it is crucial for Westgate to take responsibility for the misinformation and pressure tactics used during the sales process.
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