Our journey with Westgate Resorts has been nothing more than a nightmare. We feel utterly scammed and taken advantage of! It all started when we stumbled upon a 4 days and 3 nights vacation package at Westgate Smoky Mountain Resort Gatlinburg, TN for $99 online! My husband called and spoke with the customer service rep to verify the authenticity of the package; this innocent conversation turned into our nightmare we are experiencing now! They said there will be a quick meeting for their guests that would only last 90 minutes. We were not informed this was a timeshare poly until we were in the meeting. The meeting was mandatory for both my spouse and my self, or we would've been charge $500. The meeting lasted 6 long hours! The sales agent bombarded us with small talk! He presented us with a $60,000 purchased price we said "no", he left and came back with his manager. They painted the picture the property would pay for itself, if we look at the cost of trips we are planning to take. They played on our emotions, and continued to state the units want last long and they are selling fast. Once they found out I was a healthcare worker, they seized the opportunity to make promises, thanking me for my service and dropped the price to $25,900. The agent showed us a specific unit, then told us it was sold after we toured it. A few months later, we received a call from Westgate Resorts, Ltd. Florida stating a mistake was made in our original meeting, so they upgraded us to a 3 bedroom unit. We were billed $1400 for a maintenance fee; 7 months after signing the contract! We couldn't use the property until January 2023 this is the same month we were bill the maintenance fee! We are paying a monthly payment and have never used the property. We have filed a formal complaint to get out of the contract! Westgate Resorts have displayed deceptive practices. Please do not fall for their tactics. They pressure you and sell lies. We have been betrayed and violated. This is a ongoing detrimental experience with mental anguish.
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