westgateresorts.com

1.6
1.6 Based on 518 reviews

...

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Rowland L.
Nightmare

I wish I could give Westgate a zero-star review for the deceptive nightmare we experienced during their timeshare presentation in Las Vegas. From the start, the sales representative played a pricing game that would make even the most seasoned negotiator dizzy. They initially quoted an absurdly high price of $100,000, only to magically reduce it to $22,000 after six hours of relentless haggling. The whole process felt like a bait-and-switch, leaving us skeptical and uncomfortable. The lack of privacy during the decision-making process was appalling. We asked for some time alone to discuss the purchase but were met with insistence that we decide on the spot. We were even followed to the hallway when we excused ourselves to use the bathroom, as if our need for privacy was inconsequential. One of the representatives fed us misleading information about the ability to transfer the timeshare to Hawaii and sell it back to Westgate at any time. These promises painted a rosy picture of the investment, making it seem like a dream opportunity for our family. However, the reality was far from it, with hidden costs, unavailability issues, and escalating monthly fees that were conveniently omitted. The financial aspects were intentionally obscured, and honest answers were nowhere to be found. Had we known the truth, we would have walked out and demanded our IDs back. The six-hour ordeal left us feeling pressured and deceived, ultimately leading us to sign a contract that was far from what was explained to us. Upon reviewing the contract details later, we discovered that the monthly payments were beyond our means for a 5-night every other year contract. The 5-day rescission period, conveniently left undisclosed during the presentation, left us stuck with a misrepresented and unaffordable agreement. Efforts to sell back the timeshare, as promised, have proven futile, leaving us regretting the day we ever stepped into that presentation.

1
Date of experience: Oct 20, 2023

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