westgateresorts.com

1.6
1.6 Based on 518 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.
Rodger Lewis
Timeshare presentation

During a timeshare presentation, we were initially offered a gift in exchange for 90 minutes of our time, which ultimately stretched into a protracted 5-hour session marked by intense pressure and manipulation. Notably, our driver's licenses were temporarily confiscated, with the commitment of their return upon the presentation's conclusion, raising immediate concerns. Deceptive claims played a pivotal role in persuading our purchase, including promises of rental income, tax advantages, and discounted Disney tickets, none of which materialized. The exclusivity of resorts for owners was misrepresented, as we discovered that non-owners secured similar accommodations online for significantly less. A mandatory meeting a year later offered no respite, as a sales representative falsely assured us that we could downgrade our package. Instead, the new contract inflated costs and nearly doubled maintenance fees. The lack of an opportunity to review the new terms before signing on a tablet compounded our unease, and the promised contract delivery was not fulfilled. Despite repeated efforts, these documents remained elusive. A particularly troubling incident involved a representative's scribbled numbers on a piece of paper, which did not align with our contract, underscoring a disconcerting level of dishonesty. The accommodations we were shown during the tours bore little resemblance to the outdated, subpar rooms we received. Promised benefits like a nearby beach were misleading, as we encountered an off-limits, neglected area overrun by weeds.

1
Date of experience: Jan 04, 2023

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More