westgateresorts.com

1.6
1.6 Based on 518 reviews

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Imogen
Most horrid hotel experience in our life !.

Please avoid Westgate Vacations Villas @ 7700 Westgate Blvd., Kissimmee in Florida! Worst Resort with outdated rooms and old amenities. I booked this resort thru VacationVIP and stayed in room 511-B, 1st floor. At the check-in we were told the room was just renovated, and I looked forward for pleasant stay. However, the studio turned out to be an old, smelly and dirty unit, sliding door did not lock, whirlpool tub was dirty, Air conditioner stopped working on 1st night. We had to call cleaning + Maintenace to fix all. unfortunately, everything was just so old that it did not help much. I asked for room change but was refused. We stayed as we had all parks booked and only returned to sleep. We had Timeshare presentation on 9/16/2023, as part of this "Great deal". Maria, who is from Venezuela, as she told us, right from the start was only concerned with my husband's demeanor, totally ignored me, and after 10 min of her very hostile behavior, left and never came back. I guess, she had decided we were probably not going to buy anything after such bad accommodations. I do not understand how they can put potential buyers/owners in such horrid rooms and then try to sell the resort package?

1
Date of experience: Sep 12, 2023

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