Let me just start by saying this Resort was not to bad at all .. checking in was quick and the lady that helped us was very friendly and helpful. At first glance of the room everything seemed fine , it wasn’t until the second night of our stay when me and my wife started to notice the discrepancies. Mind you when we checked in it was already late and we were exhausted from the drive up. The first thing that we noticed was one of the pillows had this stain which looked as if it was make up on it , me nor my wife wear make up so we knew it couldn’t have been from us , no issue mistakes happen even in a motel.. hotel.. holiday inn. Curious to see if there was more then just that we found that 3 more pillows looked even more dirtier then the first and the disgust started setting in . Not only that the sheet that we were laying on had some weird stains on them and the comforter as well .. as I was sitting on the edge of the bed in complete and utter disgust I felt a slight tickle on my leg and went to swipe whatever it was away it was a bushel of blonde hair that clearly could not have been mine or my wife’s hair because we do not have blonde hair , AT ALL. After realizing all of this we removed as much of the bedding from the bed and thank god we brought blankets of our own to at least cover up with . When we realized everything it was about 3-4 am and we had been out majority of the day. So the front desk informed us to text a number with our concerns and pictures as well. We did and received no help at all. We were told because we did not let them know in a timely manner that they are unable to do anything to compensate us . Mind you we were still on the property and have not checked out yet . We were looking for a refund for the CLEANING FEE that they take at time of check in . But was told they couldn’t do anything to help . We were there from 02/04-02/06. I feel horrible at the fact that nothing was done or treated as a serious matter . This just lets me know moving forward , bring your own sheets and pillows and always check your room from top to bottom before unpacking . You would think you could walk into your room that you paid your hard earned money for a expect it to be up to par or at least meet the high cleanliness expectations that the hotel or resort preach but moving forward this will not happen again. And unfortunately because of this me and mine will not be staying here again . Tsk Tsk .. Such a shame. Unfortunately unable to add the pictures to this review so you can see how bad it was .
Claim your business profile now and gain access to all features and respond to customer reviews.
