I purchased a package where I was told I get a variety of choices, one of which was leisure time passport to book Westgate resort stays. Since I do work, I did tell them I need short vacations such as 3 or 4 nt stays. I was assured I could get the in one of their resorts. I have spent over 2 hours today trying to figure out how to do that. I have 5 different phone numbers I was given in addition to asking for return phone calls that I never received. I was told I can get only 7 night stays and if I want fewer nights, I need to book a hotel room studio and NOT a RESORT. It is a very stressful process, and I could have used that $600+ money I spent to better use. I also received a certificate for another 7 night stay for a company called Odenza marketing which was another rip off and also a free cruise for which I sent in my request in January and have not heard from anyone. Too bad because your resorts are very nice but my package was not what I was told at my tour.
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