westgateresorts.com

1.6
1.6 Based on 518 reviews

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jojoleero18
Westgate timeshare has been the worst

Westgate timeshare has been the worst! Westgate wasted our time and money. They have lied to us repeatedly and we are done. Originally, we were offered a 3-day stay for $100 with no explanation that we had to attend a presentation. When we reserved our 3-day stay that is where they informed us of a "60-90 minute presentation" we HAD to attend or we would be charged over $1000 for our 3-day stay. Of course we agreed as we did not want to be charged the full amount. The presentation was supposed to be 60-90 minutes, but it ended up taking close to 6 HOURS! We refused their offers multiple times and repeatedly explained that we had dinner plans and needed to leave. They did not care and instead held us hostage, not letting us leave until we made a purchase. They told us if we were to leave, we would be charged $1000 for our stay which they had originally offered to us for $100. I believe that they held us against our will and used untruthful claims to gain our business. Immediate t reach him he finally contacted us back. He mentioned we had to contact someone else. Only the next day after they scammed us into the timeshare we called the guy that presented the timeshare to us and he ignored our calls and texts. After a couple of days trying to reach him he finally contacted us back. He mentioned we had to contact someone else. Once we got a hold of the other man we were told we only had 3 days to cancel the timeshare! We were not told of the cancellation "fine print." we contacted the guy the day after and no response. I bet they knew that we only had the few days and they waited until all paperwork was final to reach out to us!! We have called, emailed, and even sent them letters in the mail trying to resolve this, but they just tell us to “find someone else to take over”. If you are thinking about purchasing a timeshare with Westgate, DON’T!!! Their website says, “Find you perfect Westgate vacation.” But the only thing they are finding are new ways to scam people.

1
Date of experience: Jul 27, 2022

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