I have to rate 1* as it is not possible to rate any lower! We went to a booth on I-drive to buy discount tickets for Universal. We were told that we just had to attend a presentation at Westgate Resort in order to get the tickets at a (significantly) cheaper price. We thought, okay … why not? Small price to pay. Anyhow, we went along and whilst our salesperson was very good at her job, we weren’t interested in buying a timeshare. All of the promises that other people have said they were made were made to us. We said we weren’t prepared to make a financial commitment today and she was very nice about it. She then bought in her manager who was, quite frankly, a patronising moron. Hubby said that he wanted to research further before making a commitment (not unreasonable) and then the hard sell came. He talked to us like we were remedial and asked do we REALLY research everywhere we went on holiday? We said yes, of course. He then asked where we were staying and when we told him, he started giving it large with “you trying to tell me you researched Hilton company before booking with them?” I explained no, but as we weren’t considering entering a 7-year long financial relationship with them, there was no need. The price came down and down and still it was a no from us. Eventually he left and the saleswoman told us he had left to go and release our tickets. Then another woman came in and tried to sign us up to a holiday at westgate! Lots of incentives including free entry to the water park (which we’d assumed was free anyway). The timeshare was sold as a real estate opportunity which could be gifted to our child, but upon reading these reviews we realise that all of this is a complete lie!! So much of what is written in these reviews we were told and it is clearly all complete BS! We were there for only 3.5 hours today (got off lightly based upon the other reviews here), but whilst we were in the final, very crowded, sales room (about 20 mins), a rapturous round of applause was given to 2 families who had signed up for a timeshare. If you are one of these families, I hope to God that you read this review and use the cancellation period to cancel in writing and save yourself from sinking into what appears to be a money pit! As I said, our initial salesperson was great - Crystal, you have excellent sales skills. I just pray that you put these to better use with a more ethical company than Westgate where you aren’t instructed to tell lies and sell false promises to people. I was tempted to buy from you, so you’re good. Luckily, your horrible manager talking to us like we were stupid did us a massive favour, as it turns out. To those that signed up today, I am so, so sorry. BTW … I think Sean F works for the company, his review sounds just like the ‘manager’ we had the displeasure of meeting today.
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