westgateresorts.com

1.6
1.6 Based on 518 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.
Tyler Scott
Bad experience

When I saw an ad on social media for a 3 night trip to a Westgate Resort for $100, I should have realized it was too good to be true! I knew that we would need to go on a tour of the resort for about 45 minutes, but we had NO IDEA that we would not be given rooms there.When we arrived, we learned that we were actually staying at a totally separate hotel in downtown Gatlinburg. This should have been a red flag, but we continued on with the weekend. The tour was nowhere close to the 45 minutes we were promised – instead, we were forced to spend over EIGHT HOURS with their sales staff!! We had our small children with us and instead of letting us leave when they started to get fussy, they just gave them iPads to keep them occupied. We finally just agreed to one of their continuous offers so that we could leave, and our kids could rest. The staff went through the contract as fast as possible, never showing us any truth in lending documents, told us the interest rate on the loan, or told us that there was a cancellation period. Had we known there was one, we DEFINITELY would have used it! Since we returned home, we have been upset and unsettled about this purchase and now we are stuck, and Westgate will do nothing to help us!!

1
Date of experience: Sep 23, 2021

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More