I have to say, our room created a less desirable stay/ experience. We were disappointed in the cleanliness of the room and the different fees that was not explained during the first human interaction. Animal friendly, we were charged a fee to have our pet stay and a fee for "pet cleaning". Well let's just say, our pet was and is cleaner than the presented room. This cost was refunded back.Our stay, to began with, the jetted tub, once entering, foreign hair was discovered around the tub. Get in the shower to rinse off, and noticed the toiletries in the shower, bottles were used to almost empty. Reached for a towel underneath the sink and discovered all the towels were wet from a link from underneath the sink. Thus causing us to air dry waiting on towels to arrive, an hour later. This was our incredible introduction to West Gate resorts. To continue, it was not explained to us by the hostess checking us in, that the treasure island cove park and paddle boats were not included in the hotel fees. Incurring unexpected charges by the resort. Just one disappointment after another. BTW, the freezer need to be defrosted. We would appreciate a refund or discounted price for our inconvenience and possible exposure due to the uncleanness of the unit, but Westgate still have not responded to our email Thank you sincerely
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