westgateresorts.com

1.6
1.6 Based on 518 reviews

...

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Katrina Morgan
THE WORTS EXPERIENCE EVER!!

THE WORTS EXPERIENCE EVER!!At my stay I and many other people were waiting a minimum of 20 minutes for an elevator. Only 2 elevators were working and at some point only one was. Then the telephone was not working meaning that we had to go back down the not working elevator to tell the desk to bring our luggage and fix the telephone problem and I then returned to wait for an elevator to come down and return me to my room. No one ever came to fix the telephone problem making our stay very frustrating and annoying. The lamps did not work and some needed to be plugged and unplugged to turn on and off rather than a switch. Along with all of this the tv and remote control were not user friendly and the control also not working and needing new batteries. The safety box was also not working making it very difficult to feel like my belongings were kept in a safe place. Overall, I am very unhappy with my experience at this hotel and it was very disappointing.

1
Date of experience: Jul 26, 2021

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