westgateresorts.com

1.6
1.6 Based on 518 reviews

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Howard Foster
I was booking a room online for the…

I was booking a room online for the Westgate Lake Resort, when I received a pop-up offer to save 40% on my purchase. When I called to inquire, I was told that this would involve lunch and a resort tour, which would take about 90 minutes of our time and that no purchase was required, so I decided this was worth the $1000 discount.On the day of the presentation, we arrived and sat in a lounge waiting for more than half an hour. When we were finally given a rep to meet with, we told her from the beginning that we were not interested in purchasing anything. She told us that as an owner with Westgate, we could go to any resort, worldwide, for $203 a week! This seemed too good to be true (spoiler alert: it was!). When she told us that we could pass the benefits down to our children and if we passed away, we would no longer be responsible for payments, we really believed her. For SIX HOURS, we told their staff that we could not afford this, that we had just filed bankruptcy, and that we could not afford a down payment of any amount, but THEY WOULD NOT STOP. They stated this would help us build back our credit. We finally gave in to the smallest down payment because we believed it was the only way out. They rushed us through the contract so fast that we were never told the interest rate on the loan, shown the true cost of ownership, or told about the cancellation period. Now we know the truth and Westgate is ignoring our requests to cancel this. Stay away from them!!! The discount isn’t worth it!

1
Date of experience: Dec 05, 2021

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