We first became associated with Westgate when we accepted one of their discount Disney World offers knowing that we would need to attend a sales presentation. Upon arrival at the presentation, we were given a tour of the resort and the amazing room, then seated with a member of their sales staff. The sales staff told us that this was a real estate investment that we could leave to our children, that it could be rented out and make us a second income, and that the maintenance fees would never increase. They continued to prod us, telling us that that this was the most amazing deal, until we gave in and agreed to purchase this real estate investment. When we finally visited the resort for the first time, we were shocked at the quality. It was NOWHERE near what we were shown during the tour and was much closer to a motel feel than a luxury resort! When we expressed our concerns, we were told that we needed to purchase more points in order to stay in nicer rooms. Even though we agreed and upgraded for nicer rooms, NOTHING CHANGED! EVERY TIME we have visited it’s the exact same experience. We are paying astronomical rates and could stay at a better-quality hotel for the price. Westgate is the worst company I have ever dealt with!
Claim your business profile now and gain access to all features and respond to customer reviews.
