My father was supposed to rent a unit in this building for a one-week trip to Hawaii. While traveling with me in Vietnam, he was diagnosed with pneumonia and admitted to the hospital. His rental for this unit was booked through Westgate resorts. He was to arrive at the unit February 24th, on the 22nd of February. He was admitted to a hospital here in Vietnam with pneumonia. I was able to contact Westgate resorts on the morning of February 23rd. They informed me that since he was within the check-in window and the cancellation was taking place less than 72 hours, the best they could accommodate was to offer him one week to rebook time to stay at this location.I was told if He did not rebook a stay at the location within one week. He would forfeit the entire amount. I became upset and while. I did use foul language and told the rep on the phone I found this to be entirely unacceptable as his diagnosis of pneumonia was a completely unforeseen and uncontrollable event. I was told again he only had the one week window to rebook a stay at the property. I then tried to appeal by email showing his admission paperwork to the hospital in an email from the doctor. I was told that because of my actions they would take my 's father's money and the one week window to rebook was forfeit . While I accept that my actions were less than admirable , I would not recommend anyone to stay at this location booking through Westgate resorts as they stole $2,400 of my father's money. Their cancellation policy is completely unacceptable
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