My experience with the company's "Guest Assistance" was extremely disappointing. A snowstorm in Calgary led to numerous flight cancellations, and the rebooking process was painfully slow. Calls to customer service went unanswered or were disconnected. Email communications felt unengaging and one-sided. Some staff at the airport were rude and unhelpful. My fellow passengers and I waited in line for hours, and the company should have provided more support during this chaos. I was rebooked for the next day but to a different city, which incurred significant unexpected costs. Although a transport voucher was offered, the assistance team at the new airport refused to honor it. This has been a very frustrating and unsatisfactory experience.
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