Review Time
The last few times ive flown with WestJet, the flights have been delayed... and not be 30 minutes or an hour, but by 4-8 hours. They are such a terrible company. It was better YEARS ago before it was sold.
They always claim "maintenance", but thats a b.s excuse. They just don't want to pay out compensation. If they claim it was a mechanical issue or maintenance issue, they dont have to reimburse you. However, I URGE you to still go after them for your reimbursement. Ask them what the part number was, when it was last inspected, when the scheduled inspection date and time was supposed to be, how the part affects the passengers and/or the safety and viability of the flight etc.
Don't let them screw you around. They are such garbage I will no longer fly with them ever again.
So tired of all the problems with WestJet flights over the past 5 years from broken items, lost luggage, constant delayed flights and rebooking and no compensation for any of it, even when we were told there would be, and of course it happened again today. We received notification that our connecting flight had been cancelled and we were rebooked on a flight with a 5 hour longer lay over. When we arrived at Vancouver we discovered that the flight we were originally booked on had in fact not been cancelled nor was it full and we could have been on that flight. My husband has been on the phone for over 30 minutes so far and I imagine it will still be quite a while before he gets through to anyone. I will never fly Westjet again.
Westjet should change there name to cheapjet. They wast our time any money and there is nothing we can do. They dont even have a google business account because of all the negative reviews. What kind of business can do a bad job and still get customers, only in Canada do we allow these big business to treat customers like this.
Always delays for more than 2 hours, I have never seen this flight to be on time, tickets are expensive for this kind of service and not being accountable and respectful for people time.
On my last two flights, I found that the seats do not recline. This is important information that should be communicated to passengers. I struggle to sleep while sitting upright, and if I had been aware of this beforehand, I would have chosen a different airline.
This is by far the worst airline in Canada! I will not be flying with them again! They disposed of a $100 vape just because they didn’t want it on the plane. It was not assembled or in use, and it was in a travel ziplock bag, yet they still smiled as they threw it away! Their service is disappointing and ineffective!
My issue is with the company's "Guest Assistance". In short, it was disappointing. A snowstorm in Calgary led to numerous flight cancellations. The process of rebooking was sluggish and inadequate. Calls to customer service went unanswered or were cut off prematurely. Email exchanges felt one-sided, lacking engagement with passengers. Some staff members at the airport were unhelpful and indifferent. I, along with many others, waited in line for hours. The company should have allocated more personnel to assist those affected by the cancellations. I was rebooked for the next day, but to a different city, leading to unexpected expenses. An offer for a transportation voucher at the new location was not honored by the support team there. Overall, it was a very frustrating and disappointing experience with the company's assistance.
Our flight was canceled due to pilot regulations, and after a lengthy delay, we were placed in a low-rated hotel that was fully booked. We ended up switching to another hotel at our expense. I plan to file a complaint and seek compensation for the delays. The airline's service has been disappointing, and I hope they make necessary improvements to prevent similar issues for future travelers.
Our flight from one destination to another was canceled due to pilot work regulations. Initially, we faced a delay of about 2 hours, and the cancellation announcement was made only after we were all boarded. The airline then placed us in a low-rated hotel that was fully booked, and we were given a room that was already occupied. We had to find another hotel at our own expense. I intend to file a complaint and seek compensation for the over 9-hour delay. This airline's service and management have been very disappointing, and I hope they improve to prevent others from suffering similar fates.
My experience with the company's "Guest Assistance" was extremely disappointing. A snowstorm in Calgary led to numerous flight cancellations, and the rebooking process was painfully slow. Calls to customer service went unanswered or were disconnected. Email communications felt unengaging and one-sided. Some staff at the airport were rude and unhelpful. My fellow passengers and I waited in line for hours, and the company should have provided more support during this chaos. I was rebooked for the next day but to a different city, which incurred significant unexpected costs. Although a transport voucher was offered, the assistance team at the new airport refused to honor it. This has been a very frustrating and unsatisfactory experience.
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