My issue is with the company's "Guest Assistance". In short, it was disappointing. A snowstorm in Calgary led to numerous flight cancellations. The process of rebooking was sluggish and inadequate. Calls to customer service went unanswered or were cut off prematurely. Email exchanges felt one-sided, lacking engagement with passengers. Some staff members at the airport were unhelpful and indifferent. I, along with many others, waited in line for hours. The company should have allocated more personnel to assist those affected by the cancellations. I was rebooked for the next day, but to a different city, leading to unexpected expenses. An offer for a transportation voucher at the new location was not honored by the support team there. Overall, it was a very frustrating and disappointing experience with the company's assistance.
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