This is the most difficult customer support system to get in touch with ANYONE.Try calling their service and you'll be taken into LOOPS of automations with no clear way to talk to a representative.Specifically for their loan department. If you call their credit department to see if they can get you in touch with someone to help, they'll DENY you help because you're calling the WRONG department and mention it's "impossible" for them to connect you with an agent in another department. Lol this is ridiculous customer service! For lending money and offering credit, at least have a better human in the loop system vs these bullshit automations!After doing some finger magic with punch numbers on the automated system I somehow thought I caught a break and got a hold of someone. Lol funny enough it was an AI ASSISTANT! You guys cracking me up. Her name was Taylor and I got quite acquainted with her until I called her out and asked directly if she's an AI and funny enough she admitted it!After pushing forward with the AI Taylor, I got to speak with an agent. But damn, it took me a solid 25 minutes to get to that point and I consider myself someone highly technical. I can't imagine how hard it must be to reach a representative with a serious inquiry to speak to someone about an urgent matter who is elderly or non-technical.Fix you stuff guys, this is embarrassing. Anyone considering doing business with these people, here's your warning
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