We were un able to drive for over a week because our broker with this company would not answer the phone, and would not respond to voicemail or email. We sold our minivan and purchased a larger vehicle but could not transfer our insurance because our broker would not respond to us and would not answer our calls, and no one else from the company would transfer our insurance for us. Then when we finally got our vehicle insurance transferred, they hiked our rates. Our broker said he would look for a better rate for us when our policy came up for renewal, but never did, and quit responding to us entirely. Since our broker would not respond to us we decided not to renew, and to switch insurance companies (we saved over $600 by switching to someone else). We left messages with our broker saying we would not be renewing our insurance. We also called reception and told them we would not be renewing because our broker will not respond to us. The company continued to bill us anyway. We called reception again, and they told us they could not cancel, we would have to talk to a broker. They transferred us to another broker who did not answer us or respond to our message either.
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