I was contacted out of the blue one day to see how pleased about a purchase I had made. Once established that I was happy, it was put to me that I might like to invest in another collection. Once explained to me and it was agreed to what I was signing up for, I went ahead with the purchase. I duly received the collection I had purchased and a payment was taken from my bank account.A couple of days later, I noticed another payment had been taken for an amount unknown to me. I sent Westminster Collection an email expressing my concern. This morning I received a package with items I had no idea I had agreed to purchase. A couple if hours later I received a email from Westminster Collection explaining I had signed up to this additional collection. No, in the phone call, there was no mention of this other collection and that I would have money taken from my bank account when they wanted. However, there was instructions in the email how I could return these items and get a refund, and that the collection had been cancelled from my account. The package is ready to go when my Post Office is next open.So, brilliant for this part, but it concerns me that, by agreeing to one thing, it automatically gave the agreement for other items. A less savvy senior citizen would not necessarily have the were with all to query that was going on and take the action I have to resolve the matter. I suggest a letter is sent out that requires an actual signature to agree to the application.
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Historic commemorative coins, stamps and collectables honouring the nation's most important events and anniversaries.
