On 9/30/2025 I emailed the company stating that theorder was placed on 9/19/2025 and I had not received any shipping information. I included screen shots of both my order and the charge on my credit card. I had called customer service earlier and they told me there was no record of my purchase. I was charged right away as it showed on the screens shot of my credit card. I tried contacting them via IG and FB also. They responded on IG stating that they had messaged my on FB. There was no message from them on FB. On 10/1/2025 i contacted them via email requesting a refund. I received no response.
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