Thank you West One Bathrooms Wandsworth!This was my first replacement bathroom, so I wasn't aware what was possible these days.At the end of October '25, I walked into the Wandsworth branch and fell in love with the shower system they had in one of their displays. After enquiring further, Oliver was very helpful in suggesting other fixtures and fittings, lighting, ventilation and tiling to match.Over the next few weeks we ran through several design iterations backed by 3D computer generated images before firming up on the final design.I had no preferred installers, so West One provided me with a list of companies they had worked with before. This was invaluable.The installer we chose had availability leading up to Christmas so we had to move quickly.I met Oliver with my installer for a meeting at West One to run through everything. We double checked everything would work together and would fit correctly into the available space. We also checked the heat output of the chosen towel rail to see if it was sufficient to heat the room. As a result we added another radiator to the design to be on the safe side.We asked Oliver to check lead times for everything. This resulted in one or two things being swapped out for alternative products, or ordered from different suppliers, with me on hand to approve any slight changes in design.When we discovered that the shower I wanted was on 4 weeks delivery, West One provided measured drawings for the fitters to work to in lieu of the fitting itself. Once we all agreed the project was doable in the time, money was handed over and we were underway!As he had worked with West One before, our installer liaised with them to arrange delivery to the house, as and when needed.We had a minor issue with the supplied bath overflow pipe which had been bent in half by the supplier and jammed into a box which was too small, and had snapped. This was quickly rectified with an email to West One containing a photo of the damage. A replacement part arrived from the supplier the following morning.The whole project finished ahead of time and we are overjoyed at the results!In short, Oliver was invaluable in terms of design, with his extensive knowledge of available fixtures and fittings, suggestions, and visualisations of different options.The coordination meeting we had was invaluable to resolve potential problems and agree solutions.I was also impressed by Sophie and Jane from the same branch for being able to seamlessly step in to help and advise if Oliver was not available. They are both highly professional and had all the information at their fingertips to quickly get up to speed.End result for my extremely aggressive timescale; a smooth running project, delivered ahead of time, and a very happy client!Many thanks West One Bathrooms and highly recommended!
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Established in 1978, West One Bathrooms have long been regarded as Europe's most illustrious and innovative supplier of bespoke bathrooms. From the beginning, the essence of the company has always been to deliver a tailored and unique end-to-end solution sales and design service, offering clients the widest selection of products paired with exceptional advice and service.
A visit to any of our showrooms throughout London and the South East is to truly experience and understand the vast product portfolio of over 750 global manufacturers that we are able to offer clients unrivalled access to, as well as extensive bespoke options. The designers within our Award Winning Design Team are skilled to plan any type of bathroom, irrespective of size or shape, and provide expert advice to guide the whole process.See more
