Review Time
We have been working in the interior design industry for many years, and in that time, we have come across very few suppliers who operate as smoothly and professionally. It’s a pure joy to work with a team where you don’t have to micromanage every detail, knowing the other side has your back. A big thank you to Isobel and Liz at West One Bathroom from Chelsea Design Centre, who were nothing short of exceptional.
The level of care, support, and attention to detail that these two provide is rare — they made the entire process effortless and enjoyable. Every stage was handled with precision, clear communication, and genuine consideration for our requirements, making collaborating with them an absolute pleasure. And endless patience for every little change we made!
We are incredibly grateful for their professionalism and dedication and cannot recommend them highly enough for anyone who wants beautiful products with seamless service! Big thank you from Karo and Co Interiors whole team.
I had West One Bathrooms Battersea fit out my town house 19 years ago (beautiful). I contacted them last week with an issue I had in the master shower suite. Andy Reynolds informed me they had the part that would solve the problem, which arrived 72 hours later. Outstanding service, quality and reliability. As the saying goes, 'you pay for what you get'.Thank you guys.RobertNotting Hill
Really great experience with West One Bathrooms Mayfair. Arezoo was super helpful, knowledgeable, and patient while helping me choose the shower heads I needed to replace. Everything was handled quickly and professionally. I usually purchase from CP Hart, but I was so happy with the service that I asked my builder to contact Arezoo in Mayfair to place the order for me. I received confirmation straight away and will definitely be using them again in the future.
Extremely disappointed with the service. My shower glass finally arrived, but I received absolutely no information beforehand. I even had to call the day before just to find out whether the delivery was happening at all, and all I was told was “maybe.” The glass was supposed to arrive last week, yet no updates were provided at any point.When the delivery driver showed up, he said he couldn’t bring the shower glass up to my flat and left it on the ground floor. This is the second time this has happened. If you are selling and delivering large, fragile items, you should provide a complete delivery service, not leave customers to deal with heavy glass on their own.Now I have a very fragile item sitting in the hallway on the ground floor because I wasn’t given any notice to arrange help. This is completely unacceptable. The lack of communication, organization, and basic customer care from the Battersea shop has been incredibly frustrating.I would not recommend this service based on my experience.
Honestly the worst experience working with West One. A hugely expensive bathroom and we had dreadful customer service from start to finish. Sat down in the showroom with our bathroom dimensions and handed over to a man who seemed to be very knowledgeable. Over the next few weeks we sent floor plans and went back and forth with mood boards and websites until we selected our bathroom and tiles. As we went to pay we learnt the man that helped us had left but were told to go ahead and pay (£5k) and we would receive everything within a week. Well the delivery note came in and actually two products weren’t available for three months. Tiles arrived and half were smashed so we had to wait another week to get those replaced. Then turned out that the man that had recommended the products hadn’t looked at the dimensions so the hot towel rail was too big for the room. When we tried to return it we were told we should pay an 25% restock charge. Also, they hadn’t allowed for enough tiles. When I complained about this all, I was palmed off, delayed and eventually told I should have paid for a bathroom design service - something I was never offered and apparently this was all my fault for not checking everything with the plumber/tiler. So £5k for a bathroom that is useless and has cost me money on delays. For context, for our family bathroom we used Easy Bathrooms in Tunbridge wells - no ‘design service’ - just gave them the dimensions and they helped us find the right products, used topps tiles over the road for the tiles. All arrived within a week, fitted perfectly and was half the price for a size double the space. Would never touch west one again.
Thank you West One Bathrooms Wandsworth!This was my first replacement bathroom, so I wasn't aware what was possible these days.At the end of October '25, I walked into the Wandsworth branch and fell in love with the shower system they had in one of their displays. After enquiring further, Oliver was very helpful in suggesting other fixtures and fittings, lighting, ventilation and tiling to match.Over the next few weeks we ran through several design iterations backed by 3D computer generated images before firming up on the final design.I had no preferred installers, so West One provided me with a list of companies they had worked with before. This was invaluable.The installer we chose had availability leading up to Christmas so we had to move quickly.I met Oliver with my installer for a meeting at West One to run through everything. We double checked everything would work together and would fit correctly into the available space. We also checked the heat output of the chosen towel rail to see if it was sufficient to heat the room. As a result we added another radiator to the design to be on the safe side.We asked Oliver to check lead times for everything. This resulted in one or two things being swapped out for alternative products, or ordered from different suppliers, with me on hand to approve any slight changes in design.When we discovered that the shower I wanted was on 4 weeks delivery, West One provided measured drawings for the fitters to work to in lieu of the fitting itself. Once we all agreed the project was doable in the time, money was handed over and we were underway!As he had worked with West One before, our installer liaised with them to arrange delivery to the house, as and when needed.We had a minor issue with the supplied bath overflow pipe which had been bent in half by the supplier and jammed into a box which was too small, and had snapped. This was quickly rectified with an email to West One containing a photo of the damage. A replacement part arrived from the supplier the following morning.The whole project finished ahead of time and we are overjoyed at the results!In short, Oliver was invaluable in terms of design, with his extensive knowledge of available fixtures and fittings, suggestions, and visualisations of different options.The coordination meeting we had was invaluable to resolve potential problems and agree solutions.I was also impressed by Sophie and Jane from the same branch for being able to seamlessly step in to help and advise if Oliver was not available. They are both highly professional and had all the information at their fingertips to quickly get up to speed.End result for my extremely aggressive timescale; a smooth running project, delivered ahead of time, and a very happy client!Many thanks West One Bathrooms and highly recommended!
We have been working in the interior design industry for many years, and in that time, we have come across very few suppliers who operate as smoothly and professionally. It’s a pure joy to work with a team where you don’t have to micromanage every detail, knowing the other side has your back. A big thank you to Isobel and Liz at West One Bathroom from Chelsea Design Centre, who were nothing short of exceptional.The level of care, support, and attention to detail that these two provide is rare — they made the entire process effortless and enjoyable. Every stage was handled with precision, clear communication, and genuine consideration for our requirements, making collaborating with them an absolute pleasure. And endless patience for every little change we made! We are incredibly grateful for their professionalism and dedication and cannot recommend them highly enough for anyone who wants beautiful products with seamless service! Big thank you from Karo and Co Interiors whole team.
I just purchased my first family home and amongst the millions things I had to do was pick a bathroom x 2. It’s a process I have never done before and was quite frankly daunting. However the moment I stepped into West One I found it a pure joy and an amazing experience bringing my dream bathrooms to life. I can’t thank Duncan, Charlotte and their team at West One enough. Any problems or questions I had they were on hand quickly and efficiently to sort out. It really was the best experience, I just wish they could of handled my bedroom, kitchen, living room and music studio too,Thank you for everything West One
25 years ago I spent a lot of money refurbishing a number of bathrooms at a new purchase. I have just had a part fail in a shower and West One were as excellent for £180 25 years later as they were all those years ago. I can’t recommend them too highly.
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Established in 1978, West One Bathrooms have long been regarded as Europe's most illustrious and innovative supplier of bespoke bathrooms. From the beginning, the essence of the company has always been to deliver a tailored and unique end-to-end solution sales and design service, offering clients the widest selection of products paired with exceptional advice and service.
A visit to any of our showrooms throughout London and the South East is to truly experience and understand the vast product portfolio of over 750 global manufacturers that we are able to offer clients unrivalled access to, as well as extensive bespoke options. The designers within our Award Winning Design Team are skilled to plan any type of bathroom, irrespective of size or shape, and provide expert advice to guide the whole process.See more
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