Honestly the worst experience working with West One. A hugely expensive bathroom and we had dreadful customer service from start to finish. Sat down in the showroom with our bathroom dimensions and handed over to a man who seemed to be very knowledgeable. Over the next few weeks we sent floor plans and went back and forth with mood boards and websites until we selected our bathroom and tiles. As we went to pay we learnt the man that helped us had left but were told to go ahead and pay (£5k) and we would receive everything within a week. Well the delivery note came in and actually two products weren’t available for three months. Tiles arrived and half were smashed so we had to wait another week to get those replaced. Then turned out that the man that had recommended the products hadn’t looked at the dimensions so the hot towel rail was too big for the room. When we tried to return it we were told we should pay an 25% restock charge. Also, they hadn’t allowed for enough tiles. When I complained about this all, I was palmed off, delayed and eventually told I should have paid for a bathroom design service - something I was never offered and apparently this was all my fault for not checking everything with the plumber/tiler. So £5k for a bathroom that is useless and has cost me money on delays. For context, for our family bathroom we used Easy Bathrooms in Tunbridge wells - no ‘design service’ - just gave them the dimensions and they helped us find the right products, used topps tiles over the road for the tiles. All arrived within a week, fitted perfectly and was half the price for a size double the space. Would never touch west one again.
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Established in 1978, West One Bathrooms have long been regarded as Europe's most illustrious and innovative supplier of bespoke bathrooms. From the beginning, the essence of the company has always been to deliver a tailored and unique end-to-end solution sales and design service, offering clients the widest selection of products paired with exceptional advice and service.
A visit to any of our showrooms throughout London and the South East is to truly experience and understand the vast product portfolio of over 750 global manufacturers that we are able to offer clients unrivalled access to, as well as extensive bespoke options. The designers within our Award Winning Design Team are skilled to plan any type of bathroom, irrespective of size or shape, and provide expert advice to guide the whole process.See more
