One of the worst banking experiences I’ve ever had.1. I tried to open an eSaver account and kept running into technical errors right at the final step. This happened repeatedly over two days. No matter how many times I tried, the same error message appeared.2. Then came the phone support nightmare. The system said the wait time was 20 minutes. Fifteen minutes later, it still said 15 minutes. Ten minutes after that, it dropped to 8 minutes and counted down… only to hit zero and announce, “Sorry, we are experiencing long delays,” and add another 10+ minutes. Eventually, I finally got through.3. The gentleman I spoke to was polite, but his advice was useless. He told me to try the phone app because “it works better.” I did—same technical issue. He then gave me a “direct number” for technical support but wouldn’t transfer me until I tried the app first. I called the number and immediately got dumped into another waiting loop telling me (again) to try the phone app. It took 30 minutes to get through—so much for “faster.”3. When I finally reached someone, the man was friendly but had no idea what was going on. He said he’d transfer me to technical support… which was confusing because that’s supposedly who I had already called. The next person wasn’t technical support either. She said the issue was probably related to my ID—something the system never indicated.3. Then she casually dropped the real kicker: to open an eSaver account, you must also open a Westpac everyday account and deposit $2000 each month. Yet the website advertises “no minimum deposit, no monthly balance requirements, and no account-keeping fees.” Only after she told me did I notice the fine print at the bottom of the page:• You must hold a Westpac everyday account in the same name• You must be registered for Online and Telephone Banking• Fees may apply to the everyday account, including a $5 monthly account-keeping fee4. At that point, I gave up. The whole experience was ridiculous. If you enjoy stress, go ahead and try opening an account with them. As for me, there are plenty of other banks that will happily take my money without putting me through this circus.
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Westpac is Australia's First Bank with a range of innovative financial packages to suit your needs. This leading Australian bank offering online banking, home loans, mortgages, investment loans, personal finance, everyday transaction accounts, savings accounts, bank accounts, overseas services