Review Time
Credit card application process is a nightmare - 1 hour wait times ar normal - was auto-declined for credit card and took 1.5hours on the phone and they couldn't manually check the information or advise why it was declined - Can't advise as its all automated now and couldnt pass me onto a team that could manually check - 1.5 hours on the phone just to be told this - This was only for a 6k limit and ive churned many credit cards with 3-5x the amount so I know its an issue on their end + read the other reviews its all the same - its a real shame as its really not that difficult
IT department, can you get the App working? either not allowing typing chinese in description, neither can not transfer to Australia bank account.
Learning from commonwealth bank app, managing your IT team, dont get paid without doing anything.
Worst bank by far. Wouldn't let us open a new account online, so we went to the branch then got stuck verifying phone numbers finally got that sorted and they wouldn't let us verify our id finally got that sorted and 2 weeks later they have decided to close our account for reasons they wont say. After our cards declining I rang them and they told us it was closed, no email, no call and just said there is a letter being sent out in the mail. So now we have to find time to go back to the branch so they can give us our money we dont have access to
One of the worst banking experiences I’ve ever had.1. I tried to open an eSaver account and kept running into technical errors right at the final step. This happened repeatedly over two days. No matter how many times I tried, the same error message appeared.2. Then came the phone support nightmare. The system said the wait time was 20 minutes. Fifteen minutes later, it still said 15 minutes. Ten minutes after that, it dropped to 8 minutes and counted down… only to hit zero and announce, “Sorry, we are experiencing long delays,” and add another 10+ minutes. Eventually, I finally got through.3. The gentleman I spoke to was polite, but his advice was useless. He told me to try the phone app because “it works better.” I did—same technical issue. He then gave me a “direct number” for technical support but wouldn’t transfer me until I tried the app first. I called the number and immediately got dumped into another waiting loop telling me (again) to try the phone app. It took 30 minutes to get through—so much for “faster.”3. When I finally reached someone, the man was friendly but had no idea what was going on. He said he’d transfer me to technical support… which was confusing because that’s supposedly who I had already called. The next person wasn’t technical support either. She said the issue was probably related to my ID—something the system never indicated.3. Then she casually dropped the real kicker: to open an eSaver account, you must also open a Westpac everyday account and deposit $2000 each month. Yet the website advertises “no minimum deposit, no monthly balance requirements, and no account-keeping fees.” Only after she told me did I notice the fine print at the bottom of the page:• You must hold a Westpac everyday account in the same name• You must be registered for Online and Telephone Banking• Fees may apply to the everyday account, including a $5 monthly account-keeping fee4. At that point, I gave up. The whole experience was ridiculous. If you enjoy stress, go ahead and try opening an account with them. As for me, there are plenty of other banks that will happily take my money without putting me through this circus.
Absolutely atrocious! I opened up Westpac Choice Youth and Westpac Bump Savings Accounts (admittedly on 31 Jan 2026 - the last day of a $50 promotion). Sign-up was fairly straightforward - name, DOB, ID verification, contact details, etc.When we tried to register for online banking, the website continually errored, saying we needed to call Westpac or download the app, LOGIN, and then call securely via the app. HOW STUPID! I called via the conventional phone, was on hold, then got disconnected, as the automated voice recording said that calls about login issues should be done via the app or via an online link! DUMB! I ultimately opened up an account with another bank. That worked.
Applied for low rate credit card awful experience wanted to cancel but cannot contact them as cannot go thru app as I'm not a usual customer of theirs so no way of going through app as no Cust I'd or log in as I'm not a customer. Awful worse than I expected had to complain to get it cancelled slow old fashioned and lengthy was phones by someone when I asked to cancel they directed me to the app where you can't log in as I'm not a Westpac customer pretty poor old fashioned bank someone in home loans on complaints line finally helped me and they were great.
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Westpac is Australia's First Bank with a range of innovative financial packages to suit your needs. This leading Australian bank offering online banking, home loans, mortgages, investment loans, personal finance, everyday transaction accounts, savings accounts, bank accounts, overseas services
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