I bank with several banks. I have been with Westpac since it was the Bank of New South Wales in the 1970's. Westpac is the worst. For example in December 2025 I was required to provide security information to Westpac otherwise they were going to freeze my accounts. I supplied everything required on 8th December 2025. On numerous occassions I have been contacted by Westpac wanting more security information - and I was required to provide a long list of information including my last credit card transaction details! Every time it has been their neglect of inefficiency that has caused them to require more information.
I have had transactions stopped, credit cards frozen, been limited in how I can deposit and withdraw my money.
How much is it costing shareholders for this inefficiency? .. and the way that they treat their customers is disrespectful and beauracratic.
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Westpac is Australia's First Bank with a range of innovative financial packages to suit your needs. This leading Australian bank offering online banking, home loans, mortgages, investment loans, personal finance, everyday transaction accounts, savings accounts, bank accounts, overseas services