If it was possible to give no stars I would. I had to take our very poorly little one in to be put to sleep. We had verbally requested paw prints and fur clipping several times it was then put in the form that I had signed she then took our little one away to be put to sleep she then came back not even 2 minutes later to say she had passed on her own and that she was very sorry. We reiterate again about the paw and fur clipping she said would we like to wait to have them now or receive them when we came to pick the ashes up we opted to get them when we collected her ashes. (which now I really regret not waiting!) less than a week later I received a call to say her ashes were ready to collect we went to bring her home at the reception the lady said the paw prints are in the box and they are beautiful and that she was very sorry for the loss. In my confused state I walked out without checking the bag/box. Once in the car I proceeded to look in the box to see her little prints to then see that there was no fur clippings my partner went back into the vets to ask if it left out by mistake as it wasn’t in the bag/box the receptionist asked if he had definitely checked the bag,box& envelopes, she asked to check herself so my partner give her the bag she checked and see it was not placed in there at all. She told him that we would receive a call after she checked with the vet incase it was misplaced but unfortunately she wasn’t in that day. I rang the vets as I had not heard anything from them and the receptionist told me that it was under investigation by the practice manager which is when I 100% knew that they had NOT taken a fur clipping! A day later I received a call from Mark the practice manager to say he was sorry this happened and that it HADN'T been done before she was cremated and that it was a fault on there part when asked what happens now he said it will be brought up in a staff meeting to make sure this never happens again! To some it may just seem like she was just a pet but to us she was part of our family. I will definitely not be using this vets ever again!!
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