The company altered their pricing structure, resulting in a plan that costs more than double what we previously paid. Our usage clearly aligns with a smaller plan. After reaching out to the support team, I was informed I could downgrade, but the option was unavailable. They suggested I cancel since we were still before the renewal date. After canceling, I was offered a 50% discount to reapply, yet I'm now being charged the full amount. Despite sending eight emails to their support with no response to my actual questions, I only receive verification and replies to unrelated inquiries. It feels like I'm trapped in an automated response loop.
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