After losing both car keys, we contacted this company on Saturday and paid £474 upfront to secure an emergency call-out for Tuesday morning. That booking date was the entire basis of the agreement.At 4pm on Monday, we were told the required part was “out of stock” and the earliest they could now attend was Thursday afternoon. No apology. No explanation. No accountability. Just a casual change to what we had already paid for.We live in a rural area and were left completely stuck at home with a 19-month-old child, with no vehicle and no practical options — a situation they showed absolutely no concern for.When we cancelled and tried to get our money back, the experience got even worse:• Endless time on hold• Passed between multiple agents• Promised callbacks that never happened• After waiting over 30 minutes, we were told someone would call us back the same day — they didn’t• We called back ourselves and eventually got through after 5pm, only to be told the customer service team had gone home despite the earlier person saying the customer service team were in until 8pmThis felt deliberately obstructive and designed to make giving up easier than getting a refund.We immediately found a local provider who could do the job faster, cheaper and professionally — which shows this delay was not unavoidable, just incompetently managed.If you value your time, your money, or basic human decency, do not use this company.Poor service, poor communication, no accountability, and zero customer care.
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We provide emergency and non-emergency auto locksmith services throughout the UK. Our locksmiths are on duty 24 hours a day, 7 days a week, so you are never left out in the cold. We’re always on hand to help.
