I made a clear request to cancel in writing, and spoke to customer service about the same. They nevertheless kept billing me for three months because I missed a single email with their absurd "move out form" (it's a co-working space - nothing was ever "moved in"), which is just a survey as to how their miserable company did. Dirty tricks. They ripped me off for close to $800 before I was able to complete their ridiculous process.
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