Review Time
Just used WeWork for the first time on a trip to Japan. Very disappointed overall. Signed up for the month by month cancel anytime contract as I was only there for 1 month but was told I couldn't cancel at the end of the first month because I started my membership half way through a month. So I ended up paying for 1.5 months and couldn't even use WeWork for the extra 1/2 month because they didn't have any locations in Sapporo which is where I moved to next. In reality they showed zero flexibility. Also, to be honest the environment barely any better than sitting in a Starbucks somewhere - its crowded, noisy and hard to get any work done.
Just used WeWork for the first time on a trip to Japan. Very disappointed overall. Signed up for the month by month cancel anytime contract as I was only there for 1 month but was told I couldn't cancel at the end of the first month because I started my membership half way through a month. So I ended up paying for 1.5 months and couldn't even use WeWork for the extra 1/2 month because they didn't have any locations in Sapporo which is where I moved to next. In reality they showed zero flexibility. Also, to be honest the environment barely any better than sitting in a Starbucks somewhere - its crowded, noisy and hard to get any work done.
The level of customer support is absolutely unacceptable. We’ve been trying to process a simple member change for over 1.5 months, and despite paying for the membership, we still cannot access the office. This is beyond frustrating.Your support team responds maybe once a week and still fails to complete the most basic task. At this point, it feels like no one is actually responsible for anything.WeWork, this is a serious operational failure. If you need competent Customer Success managers, I can put you in touch with people who actually know how to do their job — because your current support team is clearly not capable of handling even elementary requests.
8 Devonshire Square, is the perfect embodiment of a modern work space. It is not possible to enter the premise and not feel inspired to do your best work. The staff are exemplary in their conduct, very kind and make you feel noticed amongst the hundreds of visitors they encounter daily.Would thoroughly recommend for the staff service alone.
First time using a WeWork and it was an incredibly expensive mistake. We were away from our HQ and had a major pitch meeting scheduled, so booked a conference room for 3 hours at the Holborn site. It was approx. £500(!). We selected one with video conferencing and researched how this worked in advance on their website to make sure we had compatible equipment etc. and came 30 mins before our meeting start, fully prepared.When we arrived at our room (sent up by ourselves, nobody showed us to it), there were no instructions available, so we had to look these up online and followed them to connect. The conference bar connected for sound only, the camera simply didn't work at all.We called for someone to come and help us 20 mins before the meeting start. They didn't come until half an hour later, 10 mins into our meeting, by which point we had been forced to abandon the video conference and huddle around a laptop like absolute amateurs - we may as well have been in a starbucks. The microphone in the WeWork room also then failed, so in front of a panel of 7 client board members we had to mess about finding an alternative for audio, eventually having to use a combination of a mobile phone and a laptop. It was INCREDIBLY embarrassing and made us look completely unprofessional.We raised the concern on our way out with someone called Sara - she didn't really seem to care and said her manager Max would contact us. They haven't.This was a pitch for £6m of business and because we relied on WeWork we are genuinely terrified that we have fluffed it because of how awkward this was.£500 for this level of service is absolutely insane. They should spend more money on hardware that actually works and people to properly set you up in a room instead of baristas and table tennis tables. A complete joke of a business, never again.
This may vary per location, but in our WeWork, the office space is extremely crowded and claustrophobic with inadequate ventilation. Tons of tiny offices (all empty, all locked) and anthill-like passages combined with stuffy air makes you feel like are in a sinking submarine. Network is inadequate if the business requires large data downloads. WiFi tops at 25MBps, but with a wired connection you can get up to 50MBps.
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