I really like the WeWork coworking experience and I wish the best for the company, but the company's customer support, as many others have noted, is so inadequate that it undermines all of WeWork's positive attributes.I would easily give the coworking experience 5 stars. But the company's customer support is so poor that it is an insult to WeWork customers. In some ways, it would be better not to have any customer support at all, because dealing with support results in massive amounts of wasted time. But at the same time, they make you contact support in order to cancel. So this creates a highly frustrating situation, to say the least.What on earth are they thinking? The coworking experience is high-end, but they will just drive customers away if they force us to deal with a terrible customer support experience. Has the business world learned nothing from successful companies like Apple that demonstrate the value of making good customer support a priority?
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