Shit support, terrible UI, terrible everything. Why can't users manage their own memberships? The cancellation process has been incredibly frustrating. I asked the front desk to submit a ticket for me just to cancel my membership, but either they forgot or the support team is not handling things well. I just got charged for this month, and they're not willing to issue a refund. How did WeWork receive so much funding but fail to design a proper product? It's so frustrating.
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