I am extremely frustrated with the level of service I have received in the past two days from this company. They really need to do better. I called their general support number June 24 for help on finding availability for a conference room in New York City. The person told me WeWork had a perfect location that fit my needs for $X at X address. I thanked them, tried to look it up to book it, and discovered it was in Washington, DC. I then filled out a form on their website as well asking for help in my search and giving my email address and phone number. It said someone would reach out to me from the WeWork team. No one ever did. I then went to their support page days later and started talking in the chat with someone on their support team. I asked for the same help—simply finding out what is available for my date and times. They got confused at my simple request and ultimately weren't able to give me any options. I then talked to his manager, who said that it would be “tricky to fulfill over chat” my request for pictures of available spaces and pricing. I asked if we could do it over email, then, so I could see the different options with pictures. He agreed and said he would be “contacting me directly so we can better discuss optionality and availability.” I still have not heard back from him.This is 3 separate touchpoints where the company has failed to meet a simple request and follow-up with a customer. You can understand why this would be incredibly frustrating.
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